FuturistU > Retail > Rewriting the Rules of Retail > Module 1 / 4

Intro to Consumer Centric Retail

Instructor: Ady Floyd
Rewriting the Rules of Retail
Download the Rewriting the Rules of Retail Trend Report
In this module, Trend Hunter's Director of Client Success Ady Floyd discusses what the future of retail looks like by examining consumer desires and preferences. In order to determine where retail is headed over the next 1, 5, or even 10 years it's important to assess what today's consumers want and need from their retailers. To create a better path to purchase for tomorrow's consumers, we must start by looking at consumers today.

This module is rooted in 3 of Trend Hunter's 18 Megatrends: Naturality, Curation and Artificial Intelligence. Throughout the session, you will gain insights and trends about the future of retail that will showcase what you can do today, in order to obtain tomorrow's consumer.
Related Trend Report: Rewriting the Rules of Retail
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Insights by Trend Hunter AI

Local Loyalty
Hyper Local Commerce shifts toward neighborhood-first shopping
Trend - Consumers are increasingly prioritizing local retailers, regional goods, and community-based shopping experiences. Whether it’s buying from a neighborhood store or choosing products made nearby, there’s growing momentum behind commerce that feels rooted in place. National brands are responding by incorporating local elements into their offerings, partnering with small businesses, highlighting regional sourcing, and localizing store formats, to stay relevant in a shifting retail landscape.
Workshop Question - How might your brand collaborate with local businesses, creators, or communities to build trust and relevance at the neighborhood level?
4.9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Canadian-Made CPG Brand Campaigns
Canadian-Made CPG Brand Campaigns
Kruger Products Debuts Made by Canadians for Canadians
Kruger Products has launched a new campaign titled 'Made by Canadians for Canadians.' With this initiative, the CPG brand aims to encourage consumers to choose locally manufactured tissue products.... MORE
Canadian-Focused Campaigns
Canadian-Focused Campaigns
Maple Leaf Foods Sparks Pride with Its 'Look for the Leaf’ Campaign
'Look for the Leaf' is more than just a tagline; it’s a movement. Maple Leaf Foods is taking a bold stand in response to U.S. tariffs, urging Canadian consumers to support homegrown brands, even... MORE
Retail Boosting Citywide Initiatives
Retail Boosting Citywide Initiatives
Aberdeen is Bringing Back its 'Shop Aberdeen' Initiative
The Shop Aberdeen initiative, organized by Aberdeen Inspired, is a campaign aimed at revitalizing the city's retail sector by encouraging shoppers to visit the city center. The event features... MORE
Civic-Led Buy Local Campaigns
Civic-Led Buy Local Campaigns
City of Toronto Launches 'Love Local' Campaign to Support Businesses
The City of Toronto has launched the Love Local campaign to bolster small businesses and reinforce Canada’s economic resilience in response to recent U.S. tariffs. Announced by Mayor Olivia Chow... MORE
AI Intimacy
Retail brands are using AI to create deeper emotional connections with customers
Trend - Retail companies are deploying AI systems that go beyond transactional interactions to build genuine emotional relationships with customers. These technologies learn individual preferences, remember personal details, and anticipate needs in ways that make customers feel truly understood. AI is being used so every interaction feels like a continuation of an ongoing relationship.
Workshop Question - How could your brand use AI to remember and celebrate the small details that make each customer feel uniquely valued?
7.8
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Interactive AI-Powered Retail Kiosks
Interactive AI-Powered Retail Kiosks
Skechers and We Are Social Singapore Launched the Luna Kiosk
Skechers and We Are Social Singapore have announced a new partnership that will see the performance footwear brand and the creative agency offering access to the Luna kiosk. The artificial... MORE
Optician-Focused AI Retail Solutions
Optician-Focused AI Retail Solutions
KITS Eyecare Ltd. Has Introduced OpticianAI™
KITS Eyecare presents an advanced artificial intelligence platform designed to modernize the eyewear shopping experience — OpticianAI™. This system combines facial recognition, prescription... MORE
AI-Powered Retail Advisors
AI-Powered Retail Advisors
Lowe's Mylow Companion Enhances Service & Associate Onboarding
Lowe's Mylow Companion is a new AI tool for associate sales floor devices and it's poised to enhance the in-store customer experience and the associate onboarding process. The app quickly provides... MORE
AI-Powered Loyalty Programs
AI-Powered Loyalty Programs
The Ubacart Loyalty Program is Targeted Towards Convenience Stores
The Ubacart loyalty program has been created by the brand as a new artificial intelligence (AI)-powered discount solution for shoppers to help them enjoy exclusive discounts and wards for their... MORE
AI Experience
Brands increasingly use artificial intelligence to power live retail experiences
Trend - Brands are leveraging artificial intelligence to bring personalized, interactive shopping experiences to malls and brick-and-mortar stores. By integrating machine learning and augmented reality (AR), they create immersive, tech-driven demonstrations that connect consumers with branded products.
Workshop Question - How can your brand create stronger in-store connections with consumers?
7.2
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Entertaining AI-Driven Experiences
Entertaining AI-Driven Experiences
Lotte and Arbitrum Partner for the Coalesced 'Lotte Caliverse'
Lotte Group has launched the ‘Lotte Caliverse,’ an AI-driven, 3D entertainment experience integrated with blockchain technology. This innovative virtual world is supported by over 90... MORE
AI-Powered Bakery Pop-Ups
AI-Powered Bakery Pop-Ups
The Betty Crocker Dream Bake Studio Beats "Baker's Block" with AI
To inspire bakers and engage people with a sweet tooth, the Betty Crocker Dream Bake Studio is launching at The Trafford Centre, Manchester to serve up inspiration and interaction. At the pop-up,... MORE
Transformative AI Shopping Experiences
Transformative AI Shopping Experiences
Omoda and Google Cloud Partner for Generative-AI Shopping
Omoda and Google Cloud have partnered to enhance Omoda’s online shopping experience using AI. Through this collaboration, Omoda has introduced ‘Omoda Stylist,’ a conversational AI... MORE
Gamified In-Airport Activations
Gamified In-Airport Activations
Haribo's Mobile Games Gives People of All Ages the Chance to Win
In the UK and Europe, confectionary brand Haribo launched gamified in-airport activations that give people of all ages the chance to win branded items and fan-favorite Haribo Goldbears. The gamified... MORE
Rewarding AI Shopping Apps
Rewarding AI Shopping Apps
The ShopUp App Revolutionizes In-Store Shopping with AI Data
AI technology has made significant advancements to the online shopping experience and the ShopUp app elevates in-store shopping experience by sharing real-time sales and tailored recommendations.... MORE
Artistic Retail
Retail companies team up with artists for immersive in-person events.
Trend - Retail companies are increasingly collaborating with artists to host in-person events and activations. These initiatives aim to create immersive and engaging experiences that draw consumers to physical retail stores. By integrating art installations, retailers seek to offer unique experiences.
Workshop Question - How can your brand create unique and memorable in-person experiences to attract more customers to physical locations?
6.9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Illusionary Ice-Hotel Beauty Pop-Ups
Illusionary Ice-Hotel Beauty Pop-Ups
Lancôme Hosted an Exclusive Rose Ice-Hotel Activation
Lancôme Travel Retail Asia Pacific, in collaboration with The Shilla Duty Free Korea, introduced the 'Rose Ice-Hotel' activation at Incheon International Airport. Unveiled on 7 February for... MORE
Artist-Centric Networking Events
Artist-Centric Networking Events
Adidas x SNIPES Unveil The NYC Superstar & Empower Artists
The Adidas x SNIPES collaboration presented a movement celebrating New York City’s creative culture. With the launch of the Adidas 'NYC Superstar,' a bold tribute to the city’s rich tattoo... MORE
Localized Retail Experiences
Localized Retail Experiences
UNIQLO Sherway Blends Japanese Tradition with Toronto Culture
UNIQLO is bringing a fresh take on retail theater to Toronto’s Sherway Gardens, where its fourteenth Greater Toronto Area store will transform shopping into a cultural celebration starting... MORE
Premium Peach Vodkas
Premium Peach Vodkas
Sprinter Launches Single-Flavor Pack in Peach State Celebration
Kylie Jenner's Sprinter brand is expanding its ready-to-drink portfolio with its first single-flavor vodka soda pack. The new Peach Pack responds to consumer demand for the brand's most popular... MORE
Employee-Free Retailer
Brick and mortar stores are turning to AI to mitigate labor costs
Trend - Retailers and grocers are testing fully automated locations to lower costs. By saving on the many complications associated with labor, these retailers are able to offer reduced prices for the benefit of the consumer. These often begin as solo test locations before expanding based on demand.
Workshop Question - How could your brand alter its operations to reduce costs of its products or services for consumers?
6.4
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Grab-and-Go Employee-Free Retailers
Grab-and-Go Employee-Free Retailers
Lotus Launched a 'Pick & Go' Location in Thailand
Lotus’s Pick & Go employee-free store in Thailand represents a significant step forward in retail innovation. The store, which operates without any staff on the premises, leverages... MORE
Employee-Free Smart Stores
Employee-Free Smart Stores
The 'Teo' Employee-Free Store in Germany is a Success Story
The Teo unmanned smart store concept in Germany, developed by the German supermarket chain tegut showcases a unique direction of retail. Initially launched in Fulda in November 2020, this store has... MORE
Smart Shopping Cart Rollouts
Smart Shopping Cart Rollouts
ZeroQs Raised Over €457 Thousand to Invest in Smart Shopping Carts
Warsaw-based retail startup ZeroQs has successfully raised €457,000 in funding from Freya Capital to further develop and expand its smart shopping cart technology. The company’s innovative... MORE
Cashier-Free Grocer Expansions
Cashier-Free Grocer Expansions
Aisle 24 Continues to Expand in Canada Amid Success
Aisle 24, a cashierless grocery retailer, continues its expansion across Canada with the launch of a new, larger store concept. Founded in 2016, Aisle 24 operates 24/7, fully automated stores that... MORE
Retail Lounge
Retailers are launching experiential events to enhance connections to consumers
Trend - Retailers in various industries, such as department stores, luxury brands, and more, are launching in-store lounges and experiential events. These events are designed to enhance the comfort of shoppers while deepening the connection between the shoppers and the brand.
Workshop Question - How can we create experiential in-store events that enhance consumer engagement and strengthen their connection to our brand?
7.1
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Experiential Intimates Spaces
Experiential Intimates Spaces
Knix Opens Immersive Retail Location at Premium Shopping Centre
Knix is elevating the intimate apparel shopping experience with its new 1,800-square-foot pop-up at Toronto’s Yorkdale Shopping Centre. The Canadian brand’s fifteenth North American... MORE
Zen-Inspired Experiential Retail Concepts
Zen-Inspired Experiential Retail Concepts
One Golden Thread Opens Its Innovative Space
One Golden Thread, the regenerative apparel brand based in LA, has announced the grand opening of its Flagship Experiential Retail Concept on Abbot Kinney in Venice Beach. The innovative space... MORE
Immersive Lifestyle Stores
Immersive Lifestyle Stores
Gelato Pique Has Inaugurated Its Standalone Store in South Korea
Gelato Pique’s latest retail activation is strategically located in the vibrant Hannam-dong area of Seoul. This significant launch introduces a unique lifestyle space encompassing a garden... MORE
Tranquil Retail Environments
Tranquil Retail Environments
NEOM Wellbeing Has Launched Its First U.S. Storefront in New York
NEOM Wellbeing’s storefront in New York’s West Village marks an important step in its global expansion. The store spans 481 square feet and is designed as a tranquil retreat from the... MORE
Luxury Jeweler Boutiques
Luxury Jeweler Boutiques
Château D'ivoire Renovated Its Downtown Montreal Location & It's Stunning
Château D’Ivoire, a longstanding luxury jeweler in Montreal, has reopened its downtown location following a significant renovation. The revamped store offers over 20,000 square feet of space... MORE
AI Kiosk
Smart kiosks that provide recommendations and point-of-sale support are being deployed
Trend - Retailers are deploying in-store kiosks powered by artificial intelligence (AI). These AI kiosks interpret and make recommendations for consumers interacting with them, thus streamlining the retail process. The advent of AI kiosks also reduces the required staff and, thus, costs for retailers.
Workshop Question - How could your brand improve its consumers' experiences by employing artificial intelligence, or other, smart features?
6.8
Score
Popularity
Activity
Freshness
Patterns
Megatrends
AR Retail Kiosks
AR Retail Kiosks
BIG Digital and DeepAR Bring Mobile & Desktop Try-Ons to Store Settings
Virtual try-on experiences for apparel and accessory products have revolutionized the way consumers shop online, and BIG Digital and DeepAR are bringing immersive experiences to retail settings with... MORE
AI-Powered Payment Systems
AI-Powered Payment Systems
Mashgin Introduces a New AI-Powered Checkout System with Verifone
Mashgin, an innovative leader in artificial intelligence (AI)-based self-checkout systems, is joining forces with Verifone, a global pioneer in payment solutions. The core of this innovation lies... MORE
Intuitive Self-Service Order Kiosks
Intuitive Self-Service Order Kiosks
The GoTab Self-Ordering Kiosks Support Quick Service and More
The GoTab Self-Ordering Kiosks are the latest solution from the hospitality technology brand that’s engineered with an intuitive customer experience in mind to support quick ordering, hybrid... MORE
Self-Service Commerce Kiosks
Self-Service Commerce Kiosks
Cantaloupe Go Brings Buy-and-Go Expereinces to Customers
Cantaloupe Go is a new product line of self-service commerce solutions and it was recently unveiled by Cantaloupe at The National Automatic Merchandising Association (NAMA) Show 2023. At the event,... MORE
Automated Hot Food Kiosks
Automated Hot Food Kiosks
Sodexo and Automated Retail Technologies Teamed Up for New Kiosks
Sodexo and Automated Retail Technologies (ART) have teamed up to provide consumers with a quick meal at their leisure that’s easy for them to access at their leisure. The partnership will see... MORE
Gamified Storefront
Brands are gamifying brick and mortar stores for the retailtainment trend
Trend - Brick-and-mortar storefronts are adding elements of gamification and entertainment to improve the in-store shopping experience. These 'retailtainment' initiatives add immersive experiences and interactive elements to increase consumer engagement and pull the focus away from simply spending money.
Workshop Question - How can we integrate gamification and entertainment into our physical spaces to create a more engaging and immersive experience for our customers?
6.9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Gamified Metaverse Stores
Gamified Metaverse Stores
Lacoste is Virtually Inviting Shoppers into the Jaws of a Croc
French clothing brand Lacoste teamed up with Web3 development company Emperia to create a metaverse store that invites shoppers straight into the jaws of a virtual crocodile. Inside the space,... MORE
Interactive Arcade Storefronts
Interactive Arcade Storefronts
JD & Snap London Created an AR Storefront for Christmas
As part of its ‘King of the Game’ Christmas campaign, sports retailer JD teamed up with Snap to turn its London storefront into an AR storefront. With the storefront turned into a giant... MORE
play_circle_filledMulti-Sensory Flagship Stores
Multi-Sensory Flagship Stores
KATE Shibuya Offers Immersive Digital and Physical Experiences
KATE Shibuya presents a groundbreaking flagship store that integrates digital and physical elements to offer an immersive shopping experience. This innovative retail environment blends cutting-edge... MORE
Digital Snowball Competitions
Digital Snowball Competitions
The LEGO Snow Throw Pits NYC and London Stores Against One Another
The LEGO Snow Throw is a first-of-its-kind transatlantic, interactive game that transforms storefront windows into digital snowball machines. For the holiday season, people who pass by the 5th... MORE
Interactive Cosmetics Retail Stores
Interactive Cosmetics Retail Stores
Watsons Upgrades its Stores for Gen Z and Gen Alpha Consumers
Watsons, a leading Asian beauty and health retailer, has strategically upgraded its stores as interactive cosmetics retail stores to cater to the interactive and dynamic preferences of Gen Z and Gen... MORE
Barcode-Free Checkout
Artificial intelligence is used to identify barcode-less items at checkout
Trend - Artificial intelligence has been adapted to enable barcode-less product scanning, facilitated by algorithms that analyze images and videos of objects to identify unique features. This technology accurately accounts for retail items in real time, providing shoppers with seamless checkout experiences.
Workshop Question - How can your brand use automation to appeal to consumer's demand for convenience?
6.9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
AI-Powered Smart Trolleys
AI-Powered Smart Trolleys
Instacart Unveils a New AI-Powered Shopping Cart Partnership with Aldi
Instacart and Aldi South Group are set to broaden their global partnership. As part of this expansion, Instacart will deploy its Connected Stores technologies across Aldi’s US locations. This... MORE
AI-Powered Payment Systems
AI-Powered Payment Systems
Mashgin Introduces a New AI-Powered Checkout System with Verifone
Mashgin, an innovative leader in artificial intelligence (AI)-based self-checkout systems, is joining forces with Verifone, a global pioneer in payment solutions. The core of this innovation lies... MORE
AI-Augmented Retail Checkouts
AI-Augmented Retail Checkouts
This Checkout Solution Helps Prevent Theft and Scanning Errors
Diebold Nixdorf, a multinational retail technology company that offers a variety of products and services that are associated with self-checkout and self-service transactions and point-of-sale, is... MORE
Computer-Vision Self-Service Kiosks
Computer-Vision Self-Service Kiosks
Toshiba's Vision Kiosk Identifies Items Without Barcodes
At EuroCIS 2024, Toshiba Global Commerce Solutions will give retailers the chance to experience transformational business solutions like the Toshiba Vision Kiosk. This cutting-edge retail solution... MORE
Barcode-Less Product Scanners
Barcode-Less Product Scanners
SeeChange Taps Diebold Nixdorf to Create AI Checkout Tools
SeeChange Technologies, a company known for its retail-focused computer vision AI technology, has announced a strategic partnership with Diebold Nixdorf, a global leader in retail consumer and staff... MORE
Small-Format Retail
More retailers are rolling out small-format stores with curated offerings
Trend - Retail is entering a "less-is-more" era, driven by consumer desire for curated shopping experiences that simplify decision-making. Consumers, overwhelmed by past excess, now value well-edited selections that simplify decision-making. This trend prioritizes quality and guidance over sheer quantity.
Workshop Question - How can your brand refocus its approach to retail by becoming a trusted curator of products, simplifying decision-making for consumers?
5.4
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Small-Format Grocery Stores
Small-Format Grocery Stores
Amazon’s Whole Foods to Open New Small-Format Stores in Cities
Amazon-owned Whole Foods is strategically downsizing with the launch of the Whole Foods Market Daily Shop, a small-format store designed specifically for urban shoppers seeking convenience. These... MORE
Small-Format Department Stores
Small-Format Department Stores
Macy’s Unveils Plan to Open Up to 30 Small-format Stores
Macy’s, Inc. is charting a bold expansion of its retail strategy with plans to open up to 30 new small-format stores by fall 2025. This move, which builds on the nearly 15 existing locations of... MORE
Digitally Led Bakery-Cafes
Digitally Led Bakery-Cafes
Panera's Small-Format Store Has a Digitized Menu & Tracking Screens
To better suit the needs of digital and off-premise guests, Panera Brands debuted a new digitally led bakery-cafe in New York. Notably, this new location features a 40% smaller footprint than... MORE
Small-Format Tech Stores
Small-Format Tech Stores
Best Buy Express Offers Curated Tech & Exclusive Telecom Services
Best Buy Canada and Bell Canada opened the doors to the first Best Buy Express store in Guildford Town Centre, Surrey, British Columbia, welcoming shoppers to a small-format store with a curated... MORE
Small-Format Retailers
Small-Format Retailers
Nordstrom’s Small-Format Strategy 'Closer to You' is Expanding Until 2025
Nordstrom is aggressively expanding its Closer to You’ strategy with the introduction of 23 new Nordstrom Rack locations across suburban U.S. markets from fall 2023 through spring 2025. This... MORE