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DASHBOARD RESEARCH KEYNOTES EVENTS
FuturistU > Retail > How to be Retail Resilient > Module 1 / 4

Intro to How to be Retail Resilient

Instructor: Ady Floyd
In this module, Trend Hunter's VP of Client Success, Ady Floyd, explores the fast-paced world of retail shifts and how so many retailers remained resilient against the abrupt changes brought on by the COVID-19 pandemic. Retail as an industry has the power to change, grow and adapt, and it will never die - retail is necessary. What kinds of disruptions took place both online and offline, in the world of retail and what do you need to know to stay ahead?
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Insights by Trend Hunter AI

Avatar Worker
Retailers are hiring remote workers with realistic in-store avatars for service
Trend - Retail stores and restaurants are addressing employee droughts by partnering with metaverse and AI companies to deploy on-site realistic avatars controlled by remote workers. This drastically expands the eligibility pool for employees while ensuring customer service remains a priority.
Workshop Question - Could metaverse avatars and remote employees benefit your industry?
6.4
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Remote Work Cashiers
Remote Work Cashiers
Freshii is Testing a Virtual Cashier System that Connects to Call Centers
‘Freshii,’ the Ontario-based restaurant famous for its real, fresh foods, has begun testing a virtual cashier system by the name of Percy. Percy can be encountered on a video calling... MORE
AI-Powered Retail Kiosks
AI-Powered Retail Kiosks
Deepbrain AI Unveils Its Latest Futuristic Product, the 'AI Human' Kiosk
DeepBrain AI, a startup specializing in artificial intelligence solutions, has announced the launch of its ‘AI Kiosk,’ a retail-oriented multimedia screen that utilizes the brand’s... MORE
Avatar-Staffed Convenience Stores
Avatar-Staffed Convenience Stores
Animated Staff Controlled by Humans Run the Green Lawson Store
Merging anime and manga with real life, the Green Lawson store is staffed by animated employees that are controlled by humans. This opens up opportunities including staffing disabled people as it is... MORE
Virtual Avatar Workers
Virtual Avatar Workers
The Bite Ninja Platform Allows Retailers to Outsource Cashier Work Online
Bite Ninja is a technology company that is revolutionizing the fast-food industry by providing remote cashiers to partner restaurants. This innovative solution aims to help restaurants solve the... MORE
App-Based Retail
Retailers create apps to accompany customers' in-store experiences
Trend - Retailers are increasingly merging the convenience of online shopping with the engagement of in-person retail--now with accompanied in-store apps. These apps help enhance customer experiences with everything from product information to shopping assistance.
Workshop Question - How could your brand merge digital and in-person shopping experiences?
6.2
Score
Popularity
Activity
Freshness
Patterns
Megatrends
In-Store Shopping Apps
In-Store Shopping Apps
Chico's Launched a New Dedicated Mobile App with Poq Commerce
Chico’s teamed up with Poq Commerce to launch a new dedicated Chico’s app. This application goes beyond traditional retail store applications by not only allowing customers to navigate... MORE
Retail Navigation Tools
Retail Navigation Tools
The Simon Search App Lets Customers Find Exactly What They Need
‘Simon Search’ is a new application created by the Simon Property Group. The app is a dedicated search platform accessible through a mobile device, a retail location’s website, or... MORE
Streamlined Return Processes
Streamlined Return Processes
PayPal and Ulta Beauty are Testing Happy Returns at 1,300 Locations
Ulta Beauty announced a new Ulta Beauty x Paypal partnership where the company will be testing Paypal’s ‘Happy Returns’ service across 1,300 of its physical retail locations. The... MORE
play_circle_filled AI eCommerce Assistants
AI eCommerce Assistants
Haptik's Artificial Intelligence Assistant Works Like an In-Store Agent
Buzzo is the name of Haptik’s artificial intelligence assistant and it was created to enhance digital shopping experiences. The AI-powered voice assistant is said to bring “the... MORE
Upcycled Retailer
Retail stores feature upcycled construction or decor pieces
Trend - As sustainability becomes increasingly important to consumers and businesses alike, retailers are using various upcycled materials in either the construction or interior designs of their stores.
Workshop Question - How could your brand better ensure it's prioritizing sustainability?
7.1
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Sustainable Designer Stores
Sustainable Designer Stores
Atelier100 Opens in London with the Help of H&M and Ingka Group
H&M and Ingka Group have opened the Atelier100 space in West London. The space will include designers and creatives who live within 100 kilometers of the city. Atelier100’s newest mission is... MORE
Sustainability-Focused Retail Centers
Sustainability-Focused Retail Centers
This New Walmart Canada Supercenter is Arriving in 2023
This new Walmart Canada Supercenter is being launched by the brand as part of a $20-million investment into sustainable retail that will hone in on a new strategy as part of new developments. The... MORE
Sustainably Made Fashion Stores
Sustainably Made Fashion Stores
Ganni's Flagship Store Helps Nurture More Conscious Consumption
Ganni, the Danish fashion label, recently launched its sustainably made flagship store in the UK. Various items, including boots, handbags, and clothing, sit atop podiums created from recycled... MORE
Low-Impact Fashion Stores
Low-Impact Fashion Stores
United Colors of Benetton's Concept Uses Upcycled Natural Materials
United Colors of Benetton is an Italian fashion brand that announced an innovative new store concept that uses 20% less energy than a standard store. Thanks to sensors, artificial intelligence and... MORE
Local Retail
Large retailers incorporate elements of local products or materials into their stores
Trend - In order to help support local economies, some multinational companies are selling locally sourced products, or building their stores with locally sourced materials. This shift comes as small businesses and economies struggle to catch up in a post-pandemic world.
Workshop Question - How could your brand help support its local economy?
6.7
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Sustainable Designer Stores
Sustainable Designer Stores
Atelier100 Opens in London with the Help of H&M and Ingka Group
H&M and Ingka Group have opened the Atelier100 space in West London. The space will include designers and creatives who live within 100 kilometers of the city. Atelier100’s newest mission is... MORE
Educational Denim Displays
Educational Denim Displays
IsInstore and Lee's Retail Display Educates About Sustainability
UK-based design and branding agency IsInstore and Lee teamed up on an educational retail display for the denim label. Launched at Selfridges, Oxford Street, the retail display aimed to “... MORE
Suburban Checkout-Free Retailers
Suburban Checkout-Free Retailers
This New Amazon Go Store is Arriving for Suburban Shoppers
This new Amazon Go store has been announced by the eCommerce brand for the Mill Creek, Washington suburbs as part of its expansion into more rural locations outside of city centers. The store... MORE
Locally Sourced Cruise Retail Concepts
Locally Sourced Cruise Retail Concepts
Azamara Launches a Destination-Tailored Shopping Program
Boutique cruise line Azamara has announced the launch of a new curated retail concept that will showcase local products and artisans from each cruise ship’s specific destinations. According to... MORE
Autonomous Hub
Unstaffed retailers are popping up in densely populated areas
Trend - Retail hubs like hotels, offices and malls are increasingly featuring unstaffed stores in order to speed up consumers' shopping times. These stores allow for smart detection and automatic charges for products that consumers purchase.
Workshop Question - How could your brand better prioritize convenience within its purchase journey?
7.1
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Unstaffed Convenience Stores
Unstaffed Convenience Stores
Wundermart is an Autonomous Retail Solution for Hotels and Offices
Wundermart is a startup that develops and installs unstaffed retail stores in offices, hotels, and hospitals. The company’s innovative solution combines a physical retail space with... MORE
Surprise Collectible Vending Machines
Surprise Collectible Vending Machines
MINISO's Contactless Blind Box Vending Machine Targets Gen Z
Branded variety retailer MINISO launched its unstaffed self-service blind box vending machine in Singapore’s Suntec City Mall, a location that was specifically chosen to capture the interests... MORE
Hybrid Autonomous Grocery Stores
Hybrid Autonomous Grocery Stores
Nourish + Bloom Market is a Frictionless Store in Georgia
The 1,500 square foot Nourish + Bloom Market in Fayetteville, Georgia recently opened its doors as the first African American-owned autonomous grocery store in the world, complete with powerful... MORE
Autonomous Stadium Shops
Autonomous Stadium Shops
The WooSox Market Introduces an Autonomous Retail Experience
The Worcester Red Sox and Standard AI are treating fans to baseball’s first autonomous retail experience with WooSox Market and the inaugural WooSox Winter Wonderland. The WooSox Market at... MORE
Autonomous Grocery
Unstaffed grocery stores become more common as tech in this space advances
Trend - Unstaffed grocery stores and markets are becoming popular as businesses collaborate with tech companies--installing smart systems that allow for seamless in-store transactions where consumers can simply walk out with their items and be charged automatically.
Workshop Question - How could your brand elevate its purchase journey for customers?
6.9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Rural Unstaffed Supermarkets
Rural Unstaffed Supermarkets
Lifvs Brings Automated Supermarkets Where They're Needed Most
Fully autonomous stores are beginning to appear in some of the world’s busiest cities and Swedish retail start-up Lifvs is now bringing automated, unmanned grocery stores to rural parts of... MORE
Unstaffed Convenience Stores
Unstaffed Convenience Stores
Wundermart is an Autonomous Retail Solution for Hotels and Offices
Wundermart is a startup that develops and installs unstaffed retail stores in offices, hotels, and hospitals. The company’s innovative solution combines a physical retail space with... MORE
Hybrid Autonomous Grocery Stores
Hybrid Autonomous Grocery Stores
Nourish + Bloom Market is a Frictionless Store in Georgia
The 1,500 square foot Nourish + Bloom Market in Fayetteville, Georgia recently opened its doors as the first African American-owned autonomous grocery store in the world, complete with powerful... MORE
Autonomous Community Markets
Autonomous Community Markets
Valet Market is a Modern Amenity for Apartment Buildings
Accel Robotics’ Valet Market is an autonomous community market that lets building residents shop for necessities at all hours via an app. This experience connects dwellers to everything from... MORE
Phygital Retail
Brands merge physical and digital worlds in retail spaces
Trend - Though digital elements in retail spaces aren't new, brands are now designing "phygital" in-store experiences from the ground-up. These stores offer a blend of experiences--the interaction of in-person retail, the convenience of e-commerce, and the novelty that's associated with tech-forward retail experiences.
Workshop Question - What kind of customer-focused experiences can your brand create?
6.7
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Six-Floor Phygital Retail Shops
Six-Floor Phygital Retail Shops
The WOW Concept Store is a One-Of-A-Kind Shopping Experience
Creative agency WOW concept has launched its first physical store in Madrid, Spain, which was designed by External Reference. The immersive new space aims to bring the brand’s unique digital... MORE
Highly Immersive Phygital Malls
Highly Immersive Phygital Malls
JD.com Has Launched a Massive Interactive Mall in China
Popular Chinese e-commerce company JD.com has officially launched a physical mall in Xi’an, China. The new shopping mall blends physical and digital elements to create a unique “phygital&#... MORE
Phygital Thai Coffee Flagships
Phygital Thai Coffee Flagships
True Coffee Opens Flagship Store in Bangkok with Robot Barista
Popular Thai coffee chain True Coffee has officially launched its first flagship store in Bangkok. The new store boasts a minimalist design concept and a one-of-kind in-store experience—... MORE
Enchanting Phygital Sensory Experiences
Enchanting Phygital Sensory Experiences
Nespresso's Gifts of the Forest Experience Includes AR
Gifts of the Forest is Nespresso’s phygital experience. The sensory experience is an enhanced Nespresso boutique with augmented reality, adding a digital experience to its festive campaign.... MORE
Reflective Display
Connected mirrors help retailers personalize the shopping journey
Trend - As brick and mortar stores compete with ecommerce, businesses are taking cues from the virtual world with tech-enhanced shopping experiences. This now includes connected mirrors being displayed in-store that allow customers to personalize their shopping journey.
Workshop Question - How could your brand better prioritize customer experience with technology?
7.5
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Tech-Enabled Shopping Experiences
Tech-Enabled Shopping Experiences
H&M Group is Piloting New Technology in Cos Retail Spaces
H&M Group is trialing new technology in its Cos retail spaces to better support customers today and in the future. The tech-fueled solutions were first introduced at a Cos store in Beverly Hills,... MORE
In-Store Home Gyms
In-Store Home Gyms
Lululemon Installed an Interactive Home Gym Mirror in 40 Canadian Stores
The last few years changed the way people work out and this is being reflected in everything from home workout programs to equipment like the interactive home gym Mirror. Lululemon recently... MORE
Interactive Smart Mirrors
Interactive Smart Mirrors
The FirstLook Smart Mirror Converges Digital & Physical Experiences
The FirstLook Smart Mirror by MySize is an interactive, mirror-like touch display that was created to offer shoppers in physical stores enhanced online shopping experiences and contactless checkout... MORE
Phygital Fashion Shops
Phygital Fashion Shops
Afterpay & AFC Made an Experiential Retail Space for Four Emerging Brands
The work of four up-and-coming Australian brands can now be appreciated at a new phygital fashion shop opened by Afterpay teamed up with the Australian Fashion Council (AFC.) The Edit Collection... MORE
Restaurant Shops
Restaurant-store hybrids merge dining and retail industries
Trend - While it's not uncommon for retail stores to contain restaurants, the reverse--dining establishments that also operate as stores--are becoming more popular. These intimate spaces create more modern versions of the one-stop experiences that large retailers have made so popular.
Workshop Question - How could your brand better prioritize customers' in-store experiences?
5.9
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Hybridized Shop-and-Dine Spaces
Hybridized Shop-and-Dine Spaces
Farrells Overhauls a Mesmerizing 19th Century Building in London
Thie 19th century building in London was overhauled by architecture firm Farrells who created a beautiful shopping and dining destination. Originally, the structure—which is known as the... MORE
Hybrid Retail Cafes
Hybrid Retail Cafes
Greggs Opens its Tasty by Greggs Cafe Concept in Primark's Flagship Location
Primark, a UK fast-fashion retailer, partnered with Greggs to open the cafe’s first Tasty by Greggs concept location. Located in Primark’s largest flagship Birmingham Bullring store, the... MORE
Boutique Flagship Restaurants
Boutique Flagship Restaurants
Breitling Unveiled its Flagship Shop with a Cafe and Restaurant
Breitling fashion boutiques are typically designed as chic industrial lofts that combine vintage and contemporary design elements to showcase their luxury fashion pieces. The brand’s latest... MORE
Playful In-Store Cafes
Playful In-Store Cafes
Primark Collaborated on a Greggs Cafe and a Fashion Capsule Collection
The world’s largest Greggs cafe is opening within Primark to share a unique cafe experience. Tasty by Greggs is set to take over the mezzanine level in the Birmingham Primark and the... MORE
Gesture Kiosk
Gesture-controlled interfaces use hand-tracking technology to reduce health risks
Trend - Retail and entertainment industries are opting for gesture-controlled kiosk interfaces to enhance the user experience without contact-related health and safety risks. Hand-tracking technology registers the user's movement to allow touchless screen navigations.
Workshop Question - How will your brand continue to adapt to consumers' pandemic-induced lifestyle changes?
6.7
Score
Popularity
Activity
Freshness
Patterns
Megatrends
Touchless Toy-Building Campaigns
Touchless Toy-Building Campaigns
LEGO's Rebuild the World Lets Kids Gesture to Play on Billboards
Just as people are leaning on touchless technology more than ever in their daily lives, brands are introducing totally touchless campaigns like Rebuild the World by LEGO. The iconic toy brand... MORE
Gesture-Controlled Interfaces
Gesture-Controlled Interfaces
Ultraleap's Interfaces are a Hygienic Solution to Touchscreens
While touchscreens have become the norm at many airports, retail centers, and fast food chains over the years, COVID-19 has greatly impacted how consumers view them—prompting Ultraleap to develop... MORE
Wearable Technology Gesture Controllers
Wearable Technology Gesture Controllers
The 'VANZY' Wearable Mouse Works with Any Device
The ‘VANZY’ wearable mouse is a piece of technology for use with any device to support universal control and efficiency within the modern home or office. The mouse works by being... MORE
Contactless B2B Kiosks
Contactless B2B Kiosks
imageHOLDERS Launched a Gesture-Controlled Touchless Kiosk
In response to the COVID-19 pandemic, imageHOLDERS unveiled its first gesture-controlled touchless kiosk. imageHOLDERS is the leading company in self-service kiosk B2B IOT innovations. Its newest... MORE