Lifestyle & Enjoyment
Instructor: Sean Watson
Download the Customer Experience Trend ReportThis module focuses on the third and fourth cues of convenience: Lifestyle and Enjoyment. Though these ideas are subjective, one thing everyone can agree on is how attention paid to user experience and automation can improve consumers' lives exponentially.
Automation and UX can be applied to dining, retail, hospitality and beyond, but it's most interesting to see these principles applied to leisure and hobbies. For example, how can the process of enjoying beer become more convenient? What are your customers' hobbies, and how could they become more automated?
1. Is there a lifestyle ritual you can align to, or is there one you can create with your offering?
2. How can you add a sense of enjoyment or accomplishment to your service?