How to Win Brand Love Through Loyalty

Download the Co-Creation & Customization Trend Report

This module explores the connection of brand loyalty to the megatrend of Co-Creation. Co-creation fosters loyalty because it invites consumers into the creation process which develops a personal investment in the product and a deeper connection with the brand.

Consumers want to know that brands are listening to them, and in response, brands are tapping into tools like polling on Instagram stories to collect input from their audience. In this module, we see how brands are leveraging consumer opinions and preferences to shape their future product and service offerings.